Returns Policy

 

*Please note we do not offer a refund or exchange on sale items*

 

If for any reason you change your mind about a purchase, you may return it to us within 14 days of the original purchase for a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with labels in tact.

 

Products that don’t meet this criteria will not be considered for a refund.

 

Please contact us in store on 00 44 (0) 1772 814949 before returning your items or for any further information.

 

How to return your items:

Send the unworn items(s) along with your invoice /invoice number back to our store:

Geoffrey and Joy

Unit 5 The Courtyard

94 Church Road

Tarleton

Preston

PR4 6UP

 

  • You will be need to pay postage for returning your item(s). Shipping costs are non-refundable.
  • We recommend that you use a tracked service and obtain proof of postage, as you are responsible for your item(s) until they are received in store. We cannot guarantee that we will receive your item
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 working days.

 

 

Sale items

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We are happy to exchange an item for an alternative size or style (if in stock).

Please send us an email at sales@geoffreyandjoy.co.uk and send your item(s) back to store: (see how to return your items)

Geoffrey and Joy, Unit 5 & 6 The Courtyard, 94 Church Road, Tarleton, Preston, PR4 6UP.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.